Privacy Policy
Information We Collect
When you use the contact form on this site, we collect the information you choose to provide: your name, email address, phone number, the service you're interested in, and any message or comments you include. We don't require an account and don't collect payment information through this website.
Like most websites, our hosting provider may automatically log basic technical information (such as browser type and approximate location) for security and performance purposes. We don't use this information to identify individual visitors.
How We Use It
- To respond to your service request, question, or financing inquiry
- To schedule and follow up on appointments
- To keep basic records of customer communication
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Services
This site uses the following third-party services to operate:
- Web3Forms — processes contact form submissions and delivers them to us by email. Web3Forms does not use form data for its own marketing.
- Google Maps — the embedded map on our Contact page is provided by Google and is subject to Google's own privacy policy.
- Cloudflare — our hosting and content delivery provider, which may process standard technical request data to serve this site securely.
Data Retention
We keep contact form submissions and related correspondence for as long as reasonably necessary to provide service and maintain business records, and delete or archive older records periodically.
Your Choices
You can always reach out by phone instead of using the online form if you'd rather not submit information electronically. If you'd like us to delete information you've previously submitted, contact us using the details below and we'll take care of it.
Contact Us About Privacy
Rick's Heating & A/C
115 W Main St, Du Quoin, IL 62832
Phone: 618-542-6707
Changes to This Policy
We may update this policy from time to time as our website or business practices change. The "last updated" date above will reflect the most recent revision.
This page is provided as a general, plain-language privacy notice for a small local business website. It is not legal advice and is not guaranteed to satisfy every requirement of laws such as the CCPA or GDPR. If you need a fully compliant policy, have an attorney review this before relying on it.